So here goes: I have never had better Mexican food than at Frida at the Grand Velas Riviera Maya. (Ha! If God had intended Texans to ski, we say, He’d have given them mountains.) But hard. Not as hard as saying Texas has better skiing than New Mexico hard. So what I’m about to say here … well, it’s hard for a New Mexican to say. I earned my affinity for Hatch Valley green and Nambé red chiles honestly, clean plate by clean plate, at The Shed in Santa Fe, The Rancho de Chimayó and Doc Martin’s in Taos. I grew up north of the border, up New Mexico way. The Grand Velas Riviera Maya resort in Mexico, near Cancun. No meeting with a Maya shaman, who, after an ancient ceremony near Tulum involving copal smoke and cenote water dabbed with a leafy branch on my head, shoulders and knees, smiled and said a few words I didn’t understand. No visit to SE Spa, arguably the best spa I’ve ever been to. None of the best Mexican food I’ve ever had (at Frida) or the best (and first) Yucatecan regional and international cuisine I’d ever had at Chaká, both at the resort. No floating on clear artisanal waters in a natural cenote water hole. No side trip to the jaw-dropping Maya ruins of Tulum. You may listen, absorb the same advice and advisories, and decide not to go.īut if I’d listened to friends, the State Department and my mother, there would have been no waking up to sea breezes and a cute coati (a raccoon relative) scampering through the bougainvilleas on the terrace of my suite overlooking the Caribbean Sea. I’m not here to tell you what to do or how to feel about your own level of comfort. We passed both without incident.Įach of us has to decide what risks to take when we travel, of course. (Like the jaguar-crossing signs posted along the same highway, just to let us know they were around). We got caught up in a checkpoint on the main highway by machine-gun wielding Mexican Marines, but that seemed more for show than anything else. What a shame, you'd think these places would have this stuff figured out by now.Sure, there was a long-gun toting guard on a watch tower overlooking one end of the resort’s 1,000-yard, powdery-white beach. It's safe to say I will never return to Mi Rancho. I suggest trying Sanchez or Riviera Maya. There are at least 3 other Mexican/Latin restaurants in less than a mile from the Teaneck location. And I got nothing except a cold meal and I lost about 20 minutes out of my day. Remake the dish when its blatantly wrong, of course, but this was different so I expected some resolution for my inconvenience. And if your manager isn't around, they should have trained their staff as to how to deal with these issues in the first place. She should have already spoken to a manager about the issue and had something ready for me when I arrived. If you work the front of the house, you should know how to deal with customer issues. The woman up front said, "We don't have any coupons, sorry." She did not consider offering me anything else like a free appetizer when I order next time, for example, or to even call her manager to remedy this issue.Īs someone who had worked in food service for about 10 years, this is exactly how to lose customers. They give me the sauce and I asked if they would be willing to provide me with a coupon/promo of some sort because I was inconvenienced. So, I had to drive all the way back over there. They offered to re-make the dish which I denied because its wasteful and unnecessary considering all I needed was the enchilada sauce. ![]() I found this out when I got home, so I called them immediately. my enchiladas with the appropriate sauce. This particular order was frustrating because I picked it up at 3:45 PM when it was very slow over there and the chef forgot to top. I've ordered from here a few times and the food is decent, but it won't knock your socks off. Best Yakitori (Grilled Skewers) in Teaneck.Japanese Restaurants for Lunch in Teaneck.Italian Restaurants for Families in Teaneck.Hotels near (EWR) Newark Liberty Intl Airport.Hotels near Friends Of Lubavitch Of Bergen County.Hotels near Teaneck United Methodist Church.Hotels near Presbyterian Church Of Teaneck.Hotels near St Anastasia Roman Catholic Church.
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